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Terms & Conditions

  • Returns accepted
  • Please write to us before returning the item
  • Buyer should contact us within 20 days of receiving the item
  • Refund will be given in refund or replacement on buyer's choice.
  • Return shipping will be paid by the buyer
  • Item must be returned in its original condition
  • Please write to us for any clarification on RETURN POLICY
  • International orders are subject to the receiving country’s import fees, duty, taxes and/or brokerage fees. These funds are not paid to K nor are they set by Shaista Handicraft rather they are paid to and set by your home country’s government as per import/export regulations and charged by your local postal carrier. Funds are due upon receipt in accordance with your local import and postal regulations.
  • We do not refund for lost packages.
  • We are not responsible for any duty/import/taxes/customs/etc charges you may incur.
  • We do not refund postage for lost, unclaimed or undeliverable packages. If a package is returned as undeliverable/unclaimed, it is the customers responsibility to follow up with the postal carrier
  • If a bag or Diary arrives back damaged due to careless packaging, it will not be accepted for return or exchange.
  • If a bag arrives back and it clearly has been used, it will not be accepted for return or exchange.
  • If a bag arrives back and it is beyond the return/exchange policy window, and you did not arrange with us prior to sending back, it will be returned at the expense of the customer.